These terms and conditions set out how we carry out our services.
On completing and submitting an online application form we will check your claim and, if appropriate, refer you to one of our Partners who specialise in your type of claim. They will help your try and secure all the funding and grants you may be entitled to.
The information in this pack sets out the terms on which we will assist you. Please read it carefully and let us know if anything is unclear.
Content:
- Our Service
1.1 The service we provide
1.2 The services we do not provide
2. Fees
2.1 How we are paid
2.2 Our Partner’s charges
3. Cancellation Rights
4. Regulatory status and complaints
4.1 Data protection
4.2 Our status
4.3 Complaint handling
4.4 Governing Law
4.5 Update of terms
T & Cs:
- Our Service
1.1 The service we provide
On receiving your application we will contact you by phone, email, text, instant messaging or video call to take full details of your situation.
On receipt of supporting information we will carefully consider all the information you have provided to make an initial assessment on whether you have a reasonable chance of succeeding with a funding application.
Our Partners who will confirm if they are happy to assist with a detailed assessment of your situation. This may involve a site visit by an assessor.
Once a full assessment has been made you will be given details of what work can be carried out and the available funding for the project.
Where required we will provide ongoing administrative support to the Partner.
1.2 The services we do not provide
We will not provide you with any legal advice in relation to your claim, or any other matter, and will not act for you in your application.
All advice and work needed to try and secure available funding will be provided by our Partner once the matter has been passed to them in accordance with paragraph 1.1 above.
Our Partners detailed understanding of the grants and funding available. This is an everchanging landscape as the Governments change the rules to meet their commitment to net Zero. If for any reason our Partners do not feel that suitable funding is available for your situation they will advise you of this situation.
2. Fees
2.1 How we are paid
We will not charge you for any of our services.
We will receive a payment from the Partner if we pass your matter to them, in accordance with paragraph 1.1 above. A payment is made directly to us by the Partner at the start of your funding application.
2.2 Our Partner’s charges
The Partner will act for you on a no grant no fee agreement, meaning that so long as you act in accordance with that agreement (full details will be provided within the Information Pack) then the Partner will not charge any fees if your funding application is unsuccessful.
Where your claim is successful then the Partner will charge you a fee, usually an agreed percentage of any funding you are awarded plus VAT.
3. Cancellation Rights
You may cancel this agreement at any time, at no cost to you, in writing, by telephone or by email. Our contact details can be found on our website https://insulationscheme.uk/contact/
We may decide at our discretion not to introduce you to one of our Partners or to act for you in any way. We will act reasonably in taking such a decision and will notify you promptly.
The Partner will provide you with separate cancellation rights which will be detailed in there Information Pack.
4. Regulatory Status and complaints
4.1 Data Protection
We use the information you provide primarily for the provision of our services to you and for related purposes including:
• Updating and enhancing client records.
• Analysis to help us manage our practice.
• Statutory returns.
• Legal and regulatory compliance.
Our use of that information is subject to your instructions, Data Protection legislation and our duty of confidentiality. Please note that our work for you may require us to give information to third parties such as our Legal Partners, expert witnesses or other professional advisers. In addition, those external firms or organisations and others may conduct audit or quality checks on our practice. These external firms or organisations are required to maintain confidentiality in relation to your files.
You have a right of access under data protection legislation to the personal data that we hold about you.
We may from time to time send you information that we think might be of interest to you. If you do not wish to receive that information please notify our office in writing.
Your digital information will be retained for a period of at least 6 years and may then be digitally encrypted so no longer available.
We place great importance on protecting information that is supplied to us and treat the handling of personal information very seriously and will always act in accordance with the GDPR.
In line with GDPR regulations, any personal information you provide to us will be used to enable us to assist or deal with any service that you have requested from us including that which is needed by a third party providing a product or service and working on our behalf. Your personal information will be kept confidential and stored securely until a time it is no longer required under the Act and will only be disclosed without your specific approval in circumstances that are necessary by law or in compliance with a regulatory or legal process.
Your right to the information we hold on you
The GDPR provides you with a right to receive details of any personal data we are holding for you. Please contact us at https://insulationscheme.uk/contact/ or write to us at our registered office if you would like to see the information held. If you feel any information we hold about you is incorrect similarly please contact us at the same address.
For more information regarding our privacy policy or our GDPR policy please refer to our website policy https://insulationscheme.uk/privacy/
4.2 Our status
insulationscheme.uk is a trading style of Xtxt Ltd.
Xtxt Ltd is a specialist marketing and lead management company.
Xtxt Ltd. is a limited company incorporated in Ireland under Company Number: 682476.
4.3 Complaint handling
This firm is committed to offering high quality services and client care, however if you are unhappy with any aspect of the service we have provided for you, or about any charges we make, then please contact us at the details listed at https://insulationscheme.uk /contact/ We have a procedure in place which details with how we handle complaints.
4.4 Governing Law
This agreement will be governed by English law and the courts of England and Wales will have sole jurisdiction to determine any claim or dispute which may arise.
4.5 Update of terms
We may from time to time change these terms and conditions at our discretion by changing them on this website.